All questions related to your profile and managing it

• How can I change my password? 417
• I play in several clubs, can I have a single login? 261
• I have a single account across several clubs, how do I choose which club to display? 202
• A family member wants to become a member, can I add them? 150
• How do I book for a family member? 15
• I've lost my password. How can I recover it? 243
• How do I change my profile photo and information? 18
• I have several accounts: how do I merge them into a single login? 16
• How do I change the site language? 13
• How do I set my personal access code? 21
• My data: download, leave the club, delete my account 21
• How do I become a club member online? 29

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 146
• Why are some cells pink on the board? 376
• How can I make a booking 946
• How can I book with a guest? 252
• How can I edit a booking? 198
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 83
• What payment methods are available to me for a booking? 104
• How to create an open booking 46
• How to join an open match 48
• Where can I find the court access code (door code)? 9
• How do I withdraw from an open match? 7
• How do I view my booking history? 20
• How do I see the weekly schedule? 14
• How do I find and book at another club? 17
• How do I sign up for a club event? 26

How do I register for a camp or a school?

• Sign up for a tennis lesson 107

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 24
• How do I pay for a booking with my wallet? 14
• How do I split the payment with my partner? 22
• How do I use my restaurant vouchers? 24
• How do I view and pay my invoices? 23
• How do I download my certificates? 27
• How do I send money from my wallet to another member? 15

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 24
• How do I join my club's WhatsApp groups? 28
• How do I take part in the Défi-Plugin (challenge tournament)? 13
• Défi-Plugin: I played without creating the match, how do I enter the score? 18

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 19
• How do I turn on dark mode? 24
• How do I install the Plugin.ch mobile app? 21
• How do I choose the notifications I receive on my phone? 27
• Where can I find the messages sent by my club? 23

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 28
• The administration home page 28

• Manage access 51
• Manage membership cards 36
• Manage clubhouse 31
• Manage restaurant credit 18
• Manage email sending 19
• Manage invoicing 25
• Manage member groups 20
• Manage registrations 29
• Manage special days 19
• Manage offers 37
• Manage online payments 26
• Manage billing regions 24
• Manage the club manager 20
• Manage challenge tournaments 24
• Manage RFID validation 22
• Manage general settings 37
• Setting up accounting 18
• Configure EBICS: connect Plugin.ch to your bank 24
• Gate access log 18
• Manage multiple buildings 16

• Create a new court 34
• Manage court groups 38
• Manage booking periods 43
• Manage court usage 37
• List, edit, or delete a court 24
• Manage sports 37
• Close courts 23

• Create a new season 31
• Edit or delete a season 33
• Open the winter season by copying last season 15
• Link a sport to a season 18

• Manage recurrence authorizations 37
• Manage restrictions 33
• Manage subscription type 41
• Create booking prices: per session or per season 22
• Check rates with the rate grid 24
• Manage non-member and pay-as-you-go deductions 17
• Booking without a subscription: the guest subscription 19

• Create an item 39
• Assign an item to a member 33
• Edit or delete an item 18
• Delete an item assigned to a member 27
• Import linked items from Excel 24

• Display the member list 45
• Create a new member 47
• View a member's detailed information 34
• Display a member's operational data 26
• Manage member subscriptions 19
• Import member data 22
• Print member cards 24
• Print and export the member list 17
• Charge an item to a member or a group 27
• Link a member to a group 17
• Edit and delete a member 28
• Search for a member 23
• Managing duplicates: merging two profiles 26
• Managing units to be deducted: personalised hours and non-members 10
• Manage Swiss Tennis licenses 12
• Topping up a member's wallet 18
• Find and reactivate a removed member 13
• Issue a certificate for a member 11
• Managing families 27
• Handling erasure requests (GDPR) 17

• Add a new sponsor 29
• Invoice sponsors 31
• Re-invoice sponsors 23

• Assign and remove a role 21
• Roles and access: create and edit a role 27

• Gérer son école de tennis : la marche à suivre 8
• Activating the Lessons module 37
• Creating lesson items 25
• Create, edit, and delete a lesson 32
• Manage lesson groups 26
• Manage lesson enrollments 31
• Prerequisite 51
• Invoice and reminder texts 28
• Teachers' schedule 20
• Grouped payments of registrations (basket) 26
• Change the rate of a registration 23
• Copy a lesson for the next season 26
• Changements en cours de saison 20
• Cancel or make up a lesson 19
• Ce que fait le prof 13
• Prix, membres et non-membres 18
• Paiement en ligne et facturation 18
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 25
• Résoudre les conflits de planning 11
• Proposer des créneaux de préférence 14
• Placer les élèves automatiquement 8
• Envoyer son planning à un professeur 11
• Préparer le planning de la semaine 12
• Reprendre les groupes de la saison passée 9

• Complete management of equipment rental 19

• Find old invoice groups (archives) 30
• Invoice considerations and display 21
• Create invoices 29
• Send invoices by email 30
• Manage payment reminders 44
• Print invoices 28
• List and search invoices 22
• Edit and delete invoices 25
• Invoicing a membership fee or an item: what's the difference? 26
• Automatic reminders for e-mail invoices 27
• Keeping the club's accounts 30
• Manage family discounts 26
• Import accounts from Excel 16
• Carry an overpayment over to the next invoice 17
• How invoice dates are calculated 25
• Annuler une facture ou une ligne déjà comptabilisée 19
• Transit accounts for online payments 18
• Cancel a reminder and go back to the original invoice 21
• Invoicing guests (non-member hours) for the season 14

• List of bank payments 24
• Processing via bank files 24
• Process a manual payment 31

• Process installments 32

• Managing bookings in the schedule 64
• Configure and use open matches 27
• Manage the set times 13
• Create a promo code and use it 21
• Refund a fixed-hour session that was released and taken again 27
• Moving a booking and creating a recurrence in the schedule 27
• Creating and managing recurrences 25
• The weekly view and the all-sports view 18
• The cash journal and the history of a booking 30
• Manage cash register prices 26
• Offering items with a booking 28
• Deleted bookings and deletion records 26
• Replace a player on a fixed hour 15
• A fixed hour cannot be added: nothing is displayed 19
• Create an event (ladies' night, tournament, outing…) 13

• Manage automatic emails 27
• Sending bulk emails 27
• Manage messages 36
• History of sent emails 21
• Writing an e-mail with the editor 22
• Birthday and inactive member e-mails 21

• Manage challenge tournaments 20

• Enable partner search 33

• The statistics dashboard 20
• Invoicing bookings from the statistics 15

• Access the program 43
• Booking by a member 51

• Creating and configuring a lesson 31
• Sign up for a tennis lesson 33
• Managing registrations (administrator) 20
• Managing groups and the schedule 27
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 18

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 27
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 23
• Running the monthly payroll 27
• Entering a compensated absence (army, maternity, illness, accident) 29
• The 13th salary and holidays for hourly employees 26
• Paying salaries and reconciling them with the bank 19
• Correcting an approved payslip 22
• Salary certificates and annual lists 15

You'll find all the questions about booking without an account

• How can I book if I don't have an account 865
• Where can I find available courts in my area? 126
• How can I edit/cancel my booking if I don't have an account? 153