All questions related to your profile and managing it

• How can I change my password? 524
• I play in several clubs, can I have a single login? 366
• I have a single account across several clubs, how do I choose which club to display? 302
• A family member wants to become a member, can I add them? 232
• How do I book for a family member? 105
• I've lost my password. How can I recover it? 335
• How do I change my profile photo and information? 87
• I have several accounts: how do I merge them into a single login? 101
• How do I change the site language? 103
• How do I set my personal access code? 80
• My data: download, leave the club, delete my account 121
• How do I become a club member online? 173

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 235
• Why are some cells pink on the board? 460
• How can I make a booking 1023
• How can I book with a guest? 307
• How can I edit a booking? 275
• How can I delete a booking? 368
• All courts are occupied. Can I join the waiting list? 159
• What payment methods are available to me for a booking? 185
• How to create an open booking 126
• How to join an open match 96
• Where can I find the court access code (door code)? 96
• How do I withdraw from an open match? 72
• How do I view my booking history? 88
• How do I see the weekly schedule? 100
• How do I find and book at another club? 81

How do I register for a camp or a school?

• Sign up for a tennis lesson 161

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 92
• How do I pay for a booking with my wallet? 95
• How do I split the payment with my partner? 93
• How do I use my restaurant vouchers? 90
• How do I view and pay my invoices? 79
• How do I download my certificates? 147
• How do I send money from my wallet to another member? 149

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 89
• How do I join my club's WhatsApp groups? 92
• How do I take part in the Défi-Plugin (challenge tournament)? 75

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 78
• How do I install the Plugin.ch mobile app? 85
• How do I choose the notifications I receive on my phone? 109
• Where can I find the messages sent by my club? 106

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 90
• The administration home page 90

• Manage access 155
• Manage membership cards 111
• Manage clubhouse 86
• Manage restaurant credit 99
• Manage email sending 95
• Manage invoicing 98
• Manage member groups 98
• Manage registrations 115
• Manage special days 96
• Manage offers 114
• Manage online payments 90
• Manage billing regions 87
• Manage the club manager 88
• Manage challenge tournaments 101
• Manage RFID validation 100
• Manage general settings 101
• Setting up the accounts (general ledger) 136
• Configure EBICS: connect Plugin.ch to your bank 143
• Gate access log 123
• Manage multiple buildings 132

• Create a new court 103
• Manage court groups 124
• Manage booking periods 134
• Manage court usage 113
• List, edit, or delete a court 88
• Manage sports 121
• Close courts 125

• Create a new season 98
• Edit or delete a season 102
• Open the winter season by copying last season 92
• Link a sport to a season 125

• Manage recurrence authorizations 115
• Manage restrictions 100
• Manage subscription type 122
• Create booking prices: per session or per season 101
• Check rates with the rate grid 120
• Manage non-member and pay-as-you-go deductions 157
• Booking without a subscription: the guest subscription 132

• Create an item 118
• Assign an item to a member 95
• Edit or delete an item 95
• Delete an item assigned to a member 96
• Import linked items from Excel 107

• Display the member list 90
• Create a new member 127
• View a member's detailed information 93
• Display a member's operational data 83
• Manage member subscriptions 106
• Import member data 87
• Print member cards 96
• Print and export the member list 69
• Charge an item to a member or a group 101
• Link a member to a group 112
• Edit and delete a member 103
• Search for a member 85
• Managing duplicates: merging two profiles 128
• Managing units to be deducted: personalised hours and non-members 111
• Manage Swiss Tennis licenses 121
• Topping up a member's wallet 114
• Find and reactivate a removed member 108
• Issue a certificate for a member 118
• Managing families 148
• Handling erasure requests (GDPR) 141

• Add a new sponsor 93
• Invoice sponsors 102
• Re-invoice sponsors 108

• Assign and remove a role 99
• Roles and access: create and edit a role 110

• Activating the Lessons module 96
• Creating lesson items 103
• Create, edit, and delete a lesson 104
• Manage lesson groups 91
• Manage lesson enrollments 130
• Prerequisite 102
• Invoice and reminder texts 93
• Teachers' schedule 126
• Grouped payments of registrations (basket) 106
• Change the rate of a registration 127
• Copy a lesson for the next season 119

• Complete management of equipment rental 90

• Find old invoice groups (archives) 88
• Invoice considerations and display 73
• Create invoices 108
• Send invoices by email 90
• Manage payment reminders 101
• Print invoices 107
• List and search invoices 86
• Edit and delete invoices 94
• Invoicing a membership fee or an item: what's the difference? 67
• Automatic reminders for e-mail invoices 99
• Keeping the accounts with the general ledger 134
• Manage family discounts 109
• Import accounts from Excel 128
• Carry an overpayment over to the next invoice 104
• How invoice dates are calculated 100
• Annuler une facture ou une ligne déjà comptabilisée 66

• List of bank payments 89
• Processing via bank files 105
• Process a manual payment 89

• Process installments 93

• Managing bookings in the schedule 138
• Configure and use open matches 89
• Manage the set times 77
• Create a promo code and use it 74
• Refund a fixed-hour session that was released and taken again 112
• Moving a booking and creating a recurrence in the schedule 121
• Creating and managing recurrences 120
• The weekly view and the all-sports view 111
• The cash journal and the history of a booking 106
• Manage cash register prices 108
• Offering items with a booking 130
• Deleted bookings and deletion records 120
• Replace a player on a fixed hour 117
• A fixed hour cannot be added: nothing is displayed 117

• Manage automatic emails 103
• Sending bulk emails 85
• Manage messages 95
• History of sent emails 95
• Writing an e-mail with the editor 103
• Birthday and inactive member e-mails 96

• Manage challenge tournaments 99

• Enable partner search 109

• The statistics dashboard 86
• Invoicing bookings from the statistics 88

• Access the program 119
• Booking by a member 115

• Creating and configuring a lesson 103
• Sign up for a tennis lesson 99
• Managing registrations (administrator) 97
• Managing groups and the schedule 100
• Tennis lesson invoicing 91
• Invoicing check and Youth and Sport export 98

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 110
• Adding and editing an employee 84
• Special cases: minor salary, young people, pensioners, LPP 106
• Running the monthly payroll 110
• Entering a compensated absence (army, maternity, illness, accident) 97
• The 13th salary and holidays for hourly employees 92
• Paying salaries and reconciling them with the bank 125
• Correcting an approved payslip 100
• Salary certificates and annual lists 94

You'll find all the questions about booking without an account

• How can I book if I don't have an account 948
• Where can I find available courts in my area? 204
• How can I edit/cancel my booking if I don't have an account? 216