All questions related to your profile and managing it

• How can I change my password? 519
• I play in several clubs, can I have a single login? 366
• I have a single account across several clubs, how do I choose which club to display? 298
• A family member wants to become a member, can I add them? 229
• How do I book for a family member? 105
• I've lost my password. How can I recover it? 335
• How do I change my profile photo and information? 85
• I have several accounts: how do I merge them into a single login? 98
• How do I change the site language? 99
• How do I set my personal access code? 76
• My data: download, leave the club, delete my account 118
• How do I become a club member online? 170

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 234
• Why are some cells pink on the board? 454
• How can I make a booking 1018
• How can I book with a guest? 305
• How can I edit a booking? 267
• How can I delete a booking? 367
• All courts are occupied. Can I join the waiting list? 155
• What payment methods are available to me for a booking? 181
• How to create an open booking 122
• How to join an open match 94
• Where can I find the court access code (door code)? 92
• How do I withdraw from an open match? 71
• How do I view my booking history? 87
• How do I see the weekly schedule? 96
• How do I find and book at another club? 78

How do I register for a camp or a school?

• Sign up for a tennis lesson 155

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 87
• How do I pay for a booking with my wallet? 93
• How do I split the payment with my partner? 92
• How do I use my restaurant vouchers? 87
• How do I view and pay my invoices? 79
• How do I download my certificates? 145
• How do I send money from my wallet to another member? 149

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 87
• How do I join my club's WhatsApp groups? 88
• How do I take part in the Défi-Plugin (challenge tournament)? 70

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 76
• How do I install the Plugin.ch mobile app? 80
• How do I choose the notifications I receive on my phone? 107
• Where can I find the messages sent by my club? 104

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 85
• The administration home page 89

• Manage access 155
• Manage membership cards 111
• Manage clubhouse 86
• Manage restaurant credit 96
• Manage email sending 94
• Manage invoicing 95
• Manage member groups 95
• Manage registrations 114
• Manage special days 95
• Manage offers 114
• Manage online payments 90
• Manage billing regions 87
• Manage the club manager 87
• Manage challenge tournaments 100
• Manage RFID validation 98
• Manage general settings 98
• Setting up the accounts (general ledger) 134
• Configure EBICS: connect Plugin.ch to your bank 142
• Gate access log 120
• Manage multiple buildings 132

• Create a new court 103
• Manage court groups 122
• Manage booking periods 133
• Manage court usage 106
• List, edit, or delete a court 85
• Manage sports 121
• Close courts 124

• Create a new season 97
• Edit or delete a season 98
• Open the winter season by copying last season 90
• Link a sport to a season 122

• Manage recurrence authorizations 112
• Manage restrictions 100
• Manage subscription type 119
• Create booking prices: per session or per season 99
• Check rates with the rate grid 119
• Manage non-member and pay-as-you-go deductions 154
• Booking without a subscription: the guest subscription 128

• Create an item 115
• Assign an item to a member 91
• Edit or delete an item 92
• Delete an item assigned to a member 92
• Import linked items from Excel 106

• Display the member list 86
• Create a new member 125
• View a member's detailed information 91
• Display a member's operational data 82
• Manage member subscriptions 104
• Import member data 86
• Print member cards 93
• Print and export the member list 67
• Charge an item to a member or a group 97
• Link a member to a group 111
• Edit and delete a member 100
• Search for a member 81
• Managing duplicates: merging two profiles 123
• Managing units to be deducted: personalised hours and non-members 109
• Manage Swiss Tennis licenses 119
• Topping up a member's wallet 114
• Find and reactivate a removed member 106
• Issue a certificate for a member 117
• Managing families 146
• Handling erasure requests (GDPR) 140

• Add a new sponsor 91
• Invoice sponsors 102
• Re-invoice sponsors 99

• Assign and remove a role 97
• Roles and access: create and edit a role 110

• Activating the Lessons module 96
• Creating lesson items 101
• Create, edit, and delete a lesson 102
• Manage lesson groups 89
• Manage lesson enrollments 128
• Prerequisite 98
• Invoice and reminder texts 89
• Teachers' schedule 122
• Grouped payments of registrations (basket) 104
• Change the rate of a registration 123
• Copy a lesson for the next season 118

• Complete management of equipment rental 87

• Find old invoice groups (archives) 86
• Invoice considerations and display 69
• Create invoices 107
• Send invoices by email 90
• Manage payment reminders 100
• Print invoices 105
• List and search invoices 83
• Edit and delete invoices 89
• Invoicing a membership fee or an item: what's the difference? 66
• Automatic reminders for e-mail invoices 99
• Keeping the accounts with the general ledger 134
• Manage family discounts 108
• Import accounts from Excel 125
• Carry an overpayment over to the next invoice 99
• How invoice dates are calculated 99
• Annuler une facture ou une ligne déjà comptabilisée 66

• List of bank payments 87
• Processing via bank files 98
• Process a manual payment 85

• Process installments 91

• Managing bookings in the schedule 136
• Configure and use open matches 87
• Manage the set times 77
• Create a promo code and use it 74
• Refund a fixed-hour session that was released and taken again 106
• Moving a booking and creating a recurrence in the schedule 119
• Creating and managing recurrences 119
• The weekly view and the all-sports view 109
• The cash journal and the history of a booking 103
• Manage cash register prices 101
• Offering items with a booking 130
• Deleted bookings and deletion records 119
• Replace a player on a fixed hour 115
• A fixed hour cannot be added: nothing is displayed 115

• Manage automatic emails 101
• Sending bulk emails 82
• Manage messages 93
• History of sent emails 94
• Writing an e-mail with the editor 102
• Birthday and inactive member e-mails 96

• Manage challenge tournaments 99

• Enable partner search 107

• The statistics dashboard 85
• Invoicing bookings from the statistics 88

• Access the program 116
• Booking by a member 113

• Creating and configuring a lesson 102
• Sign up for a tennis lesson 97
• Managing registrations (administrator) 96
• Managing groups and the schedule 95
• Tennis lesson invoicing 84
• Invoicing check and Youth and Sport export 92

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 105
• Adding and editing an employee 83
• Special cases: minor salary, young people, pensioners, LPP 104
• Running the monthly payroll 110
• Entering a compensated absence (army, maternity, illness, accident) 97
• The 13th salary and holidays for hourly employees 92
• Paying salaries and reconciling them with the bank 120
• Correcting an approved payslip 99
• Salary certificates and annual lists 93

You'll find all the questions about booking without an account

• How can I book if I don't have an account 947
• Where can I find available courts in my area? 198
• How can I edit/cancel my booking if I don't have an account? 214